We accept returns and exchanges of products when, for instance, you do not like the product you ordered or you have chosen the wrong size, and you wish to return it. Under these circumstances you are responsible for the return shipping costs*. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
* As a special promotion, at this moment we are offering free return for all orders within Netherlands. Click here for requesting a return label.
Although we cannot guarantee an exchange for another size or item, you can still let us know. If we have the desired item in stock, we would surely like to help you with that.
If, however, Smitten Organic has made a mistake regarding your order we will take the shipping costs. If this is the case, please contact us as soon as possible at firstname.lastname@example.org.